Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: January 2025
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

Do you accept returns or exchanges?

Unfortunately, we cannot accept exchanges, but we offer returns within 7 days of delivery. All returns must be in new condition and sent back to us in the original packaging. To learn more about our return policy or start the process of a return, click here.

What is your cancellation policy?

Though we can’t cancel orders once they’ve been placed, you can check out our returns page for details on how to get that process started or reach out to customer service.

I received the wrong item or a damaged item in my order. What should I do next?

Let our customer service team know within 72 hours of receiving your order, and we’ll take care of it. We’ll walk you through the return process, check things out, and if there's a defect or mix-up, we’ll get your refund going.

What should I do if I have an issue with my order?

If something is off with your order, shoot us a message to let us know what’s up. Our team will get back to you within 48 hours to sort it out.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email.

2. Product Questions

What size should I order?

We have a size chart available for our tee to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of these products?

The material for each product is listed on the product page, under the details section.

How do I clean my hat?

Life with kids, right? (Or maybe just life in general—hey, things get messy!) When it’s time to wash your hat, we recommend using a washcloth with warm, soapy water (Dawn dish soap works like a charm). Gently wipe in a circular motion to lift any stains, then let it air-dry.

How do I wash my tee?

Machine wash in cold water with like colors. Tumble dry on low. 

3. Payment Questions

What payment methods do you accept?

We accept credit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal.

Do you offer installment payment options?

Yes, we offer installment payment options through Shop Pay.

4. Shipping Questions

When will my order ship?

Standard/Economy - Once we receive your order(s), it will be processed in approximately 3-5 business days. Once shipped transit times can take between 5-8 days. 
Priority/Express - Once we receive your order(s), it will be processed in approximately 1-2 business days. Once shipped transit times can take between 2-3 days. 

 

 If you haven’t received your order within 3 weeks, please reach out to us for assistance. To learn more about our return policy or start the process of a return, click here.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by submitting an inquiry on our contact us page or emailing info@raddadzclub.com.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm CST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@raddadzclub.com.

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Rad Dadz Club offers dad apparel & gifts for the new or veteran dad in your life. Though we’re based in Fort Worth, TX, we ship nationwide.

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